Comfort Inn City Centre Birmingham, Birmingham

Station Street, Birmingham, Birmingham, B5 4DY

Located in the centre of Birmingham, this hotel is one minute from New Street train station. Its location is ideal for visiting all tourist sights of the city. ... more

 

£ Rooms from £49 (≈ $86) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
6/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
6/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 4/10 David ( Group of work colleagues) 

    from Warrington , GB  on  September 8, 2008

    close to the train station and town centre clean and tidy

    the hot water in my room was at best luke warm meaning i could not shave and found it difficult to shower. i was also informed that someone would be on reception 24 hrs to be let into the building. i was entertaining a work colleague who stayed with me and found it most embarassing having to bang on the door in the early hours of the morning for 15 minutes to be let in. also after informing the staff of the problem with the hot water, i was told to let it run and that it would come eventually.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  August 29, 2008

    * The Receptionist was very helpful and friendly

    * The carpets in my room were not that clean * The cold water tap of the sink in the bathroom let out warm water * I had problems at the car park when leaving. The Hotel has an arrangement whereby you pay £5 for 24 hours. However, the ticket machine displayed £12.70, even though my parking ticket had been validated by the Hotel Receptionist. I had to seek assistance at the ticket machine. Eventually, after some negotiation, I was allowed to only pay £5.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  August 18, 2008

    "overall except for street noise which you cannot help it was good value for money" (108083887)

    The bed was comfortable the staff helpful and the service of the room good except for soap. Close to train and not far for shops etc

    if you have soap dipensers in the room I feel there should have been some there

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  August 5, 2008

    good value for location of hotel

    very old diodgy lift

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Young couple) 

    on  October 8, 2008

    "Our stay at the hotel was adequate - there were no outstandingly good or bad points. It was reasonable value for money although for a similar price we have stayed in far superior hotels. " (107235081)

    Excellent location for the city centre and train station. Was good to have breakfast included in the price and the meal was good. Staff were efficient at checking us in and helpful with storing luggage prior to our check in time. The free newspapers and magazines were much appreciated.

    The room was small and although the bathroom was in working order it needs redecorating. The bed was very hard and not comfortable. There were not enough pillows for us both.

  • 8/10 Vivienne ( Mature couple) 

    from Treharris , GB  on  October 7, 2008

    "HOTEL CENTRAL ONLY DRAWBACK WAS THE PARKING, WE HAD TO WALK A WAY WITH THE LUGGAGE, ALSO EXPENSIVE PARKING" (107113883)

    CLEAN AND FRIENDLY

    BEDS WERE UNCOMFORTABLE

  • 6/10 David ( Solo business traveller) 

    from Cambridge , GB  on  October 7, 2008

    "Okay. Not spectacularly good, not spectacularly bad. Everything was good enough, worked well enough and the staff were friendly and efficient but there was nothing in terms of what was provided in the room or in the hotel generally that made me think "oh, that's a nice touch". I was kind of expecting bland adequacy and got it." (107314583)

    Excellent location. Friendly staff.

    Initially allocated a room that hadn't been cleaned since previous guest's departure.

  • 8/10 Anonymous ( Mature couple) 

    on  September 22, 2008

    cleanliness,pleasant staff,excellent shower. This is your hotel in Birmingham as this is not so of your so called Merchants Hotel in Manchester. FALSE advertising,photos , staffing what ,courtesy none,apology letter given but service did not improve or demeanor of only staff. Definitely a badly run internet cafe with rooms and beds and bathrooms not fit to be called this.Had to ask for towels as only 1 given for 2 people.I suggest you double check any hotel that you put your name on as we checked the Comfort Inn before signing in after our previous experience, with paying before checking.

  • 8/10 Andrea ( Same sex couple) 

    from Abbots bromley , GB  on  September 16, 2008

    "Good convenient hotel." (107137017)

    Excellent cleanliness,good towels.

    No hairdryer,no indication on how to contact reception.Hairdryer really is an essntial for females staying overnight.

  • 9/10 Anonymous ( Mature couple) 

    on  September 16, 2008

    "Satisfied with my choice. Good referencement on www.concerthotels.com and that's how I found your hotel." (107241705)

    Convenient situation. Friendly staff. Good value for money when breakfast is included.

    Only one bad point : hot water took ages to come from the tap, and was not that hot. A lot of cold water was wasted while waiting.

  • 8/10 Eric ( Solo leisure traveller) 

    from Dunfermline , GB  on  August 3, 2008

    Clean and comfortable room. Easy access to transport. Polite desk staff.

    Noisy traffic if you have the window open.

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  August 2, 2008

    "Did the job." (107119540)

    Close to station

    I did not get my wake up service.

  • 10/10 Anonymous ( Solo business traveller) 

    on  July 25, 2008

    "Excellent - did not arrive until early morning but had no difficuty. Your member of staff was very courteous and helpful" (108066645)

    Very easy to arrange booking

  • 3/10 Anonymous ( Solo business traveller) 

    on  July 22, 2008

    "felt slightly uncomfortable as a single woman staying alone. bit seedy." (97010263)

    convenient location for the station though was not aware that access from the station was via several flights of stairs. had to go long way round on return as couldn't have carried case up.

    receptionist monosyllabic. room shabby verging on grubby. very small. lift tiny and unreliable.

  • 5/10 Darren ( Solo business traveller) 

    from Leeds , GB  on  July 22, 2008

    "I didn't stay for long in the hotel, thankfully as the room was like a rabbit hutch. The television was so small I had to pull up a seat near it. Certainly could not watch TV from the bed. Views were not pleasant but good location." (108003756)

    Location for Birmingham New Street Station and city centre

    Very small TV (14") Small room with horrible views of barbed wire and dingy back of hotel

  • 3/10 Steph ( Solo business traveller) 

    from Scarborough , GB  on  July 19, 2008

    location

    expensive breakfast. too hot and road niose meant it was impossible to have the window open. the windows were extremly dirty and the whole hotel looked rather seedy - next door there was an adult club!

  • 4/10 Anonymous ( Group of adult friends) 

    on  July 19, 2008

    "Not someplace we would ever reccommend to others. Not a place Comfort Inn should be proud to hang their banner on." (97524025)

    Price. Close to downtown.

    noisy location- garbage collection from train station woke us up up at 3am. Staff was uninterested in answering our question about using the telephone and seemed lethargic when asked to check with someone who could answer our question. Rooms were worn and carpets very dirty-needs updating. Comfort Inn banners outside are FILTHY- need to be replaced.

  • 9/10 Anonymous ( Group of adult friends) 

    on  May 12, 2008

    "The Comfort Inn is a great hotel for the room rates. The room is basic but very clean and comfortable. The staff were friendly and helpful. The location is great as its right in the city centre so ideal for the shops and local attractions. Would definately stay there again." (97544051)

    1 of 1 people found this review helpful:

  • 7/10 William ( Solo leisure traveller) 

    from Dunfermline , GB  on  July 17, 2008

    "fine" (108048695)

    room very clean and comfortable. reasonably priced for a city-centre hotel.

    reception couldn't find my booking and took a little while to sort me out with a room.

  • 7/10 Anonymous ( Solo business traveller) 

    on  July 13, 2008

    "ok" (97067022)

    Economics and near New Street

    Shaving light did not work and more of an issue no running hot water early morning for shaving!

  • 9/10 Anonymous ( Mature couple) 

    on  May 6, 2008

    "Would go back" (97386779)

    Very clean and sufficient for needs

    The lift, a little clausterophobic

    1 of 1 people found this review helpful:

  • 9/10 Nicholas ( Group of work colleagues) 

    from Bristol , GB  on  July 11, 2008

    "We were very pleased with our stay at the hotel. The staff were friendly, helpful and we felt the overall price was very good value for money." (108036788)

    Short walking distance to all amenities including Bull Ring, Bus Station and Birmingham NIA.

    Some noise from passing traffic and other hotel guests.

  • 10/10 Neil ( Group of adult friends) 

    from Feltham , GB  on  May 2, 2008

    "A VERY CLEAN HOTEL CLOSE TO ALL ATTRACTIONS AND VERY NEAR TO NEW STREET STATION.I WOULD DEFINATELY STAY HERE AGAIN." (97421169)

    EXCELLANT LOCATION FOR THE CITY CENTRE AND CLOSE TO NEW STREET STATION.

    NO SATELLITE T.V OR AIR CONDITIONING

    1 of 1 people found this review helpful:

  • 9/10 Robert ( Mature couple) 

    from Nuneaton , GB  on  July 10, 2008

    "we would gladly stop at one of your hotels again " (97589897)

    friendly staff,clean, close to all attractions overall good,

    breakfast alittle bit expensive , but thats all

  • 10/10 Simon ( Young couple) 

    from Bristol , GB  on  April 15, 2008

    "off the train , into the hotel , and the venue we were visiting is just down the road ..sweet !! ..room was fine , clean and ample room , everything that was supposed to work , worked =) no worries here at all , will definitely use again when up in this neck of the woods ;)" (97210723)

    easy access to train station and just down the road from the venue =)

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Group of adult friends) 

    on  July 6, 2008

    good cleanliness, good breakfast

  • 9/10 Anonymous ( Mature couple) 

    on  March 31, 2008

    "Have stayed in this type of hotel before - good, clean , budget hotel, good locations, VERY good value" (97570081)

    Excellent value inc. breakfast Very good breakfast Pleasant staff Central location

    Could have been a little easier to find - one way city streets.

    1 of 1 people found this review helpful:

  • 9/10 Kathryn ( Solo business traveller) 

    from Dundee , GB  on  June 24, 2008

    "I loved how central the hotel was. I didn't have far to go the hotel where my course was or to the train station or to the restaurants." (97416765)

    The receptionist was so friendly and very helpful.

    I thought that the room was an ensuite room but it was infact a separate bedroom and bathroom. When I checked in, I thought that the room was already paid for as I did give my debit card details when I initially booked. The receptionist clarified for me that the money is only taken from the card when checking in and not when booking. Thankfully, I did have my debit card with me as payment was required when I checked in.

  • 8/10 Andrew ( Young couple) 

    from Dublin , IE  on  June 24, 2008

    "Very handy spot, clean, pleasant and no real problems." (97874487)

    Great location right by New Street train station but you can't hear the noise which is good. Also beside the Bullring shopping centre so very central.

  • 8/10 Anonymous ( Group of work colleagues) 

    on  June 20, 2008

    "Satisfactory for short term stays." (99842773)

    Very good value for money as hotel centrally located.

    Bathroom small but this is acceptable due to room rate being low.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  June 10, 2008

    My experience of this hotel was exellent as was the convenience of the hotel its self. One i will come back to when in the area.

  • 8/10 Anonymous ( Mature couple) 

    on  May 30, 2008

    "I would have like the chance to book a smoking room, or know if one was available. We had a nice room and a lovely breakfast, there was no info in the room however the staff told us everything we needed to know." (97614693)

    Clean, Quiet and Covenient

    Not a smoking room. Only one tea-bag.

  • 9/10 Anonymous ( Other) 

    on  March 14, 2008

    The bedroom was spotless and very comfortable plus tea and coffee making facilities.

    A little noisy from busy main street below but comfortable accommodation compensated for that.

    1 of 1 people found this review helpful:

  • 10/10 Colleen ( Mature couple) 

    from Gillingham , GB  on  May 24, 2008

    "HUGE breakfast, with heaps of variety. Very well located for our event at the Town Hall; just a short walk up the hill. Parking just across the road in the Pallisades Car Park. Plenty of cafes and restaurants within walking distance. Clean, comfortable, quiet room." (97496382)

    Price and location.

  • 7/10 Norman ( Solo leisure traveller) 

    from Tyne and wear , GB  on  March 12, 2008

    "A decent hotel but not very welcoming. During my 2 day stay I only saw one member of staff (Twice).Very handy for New Street station." (97147613)

    GOOD SIZED ROOM WITH DECENT ENSUITE

    OLD TV WITH LIMITED CHOICE OF CHANNELS.LACK OF A DECENT VIEW (A concrete building and a fire escape).

    1 of 1 people found this review helpful:

  • 6/10 Jane ( Family with older children) 

    from Aberdeen , GB  on  May 23, 2008

    "The hotel is comfortable and generally clean. A dirty toilet was attended to immediately but a dirty toliet is not acceptable and staff should ensure that room is fully clean before informing reception that room is ready to let. The room faced a noisy street and windows had double glazing which helped deaden the noise but curtains were not hung properly which meant they could not be drawn across fully to exclude street lighting overnight. Again service staff should ensure that everything is in working order before leaving the room" (97319770)

    Room and bedding clean

    Bathroom window did not shut, curtains did not shut, toilet dirty on arrival but rapidly cleaned

  • 7/10 Gerard ( Group of work colleagues) 

    from Omagh , GB  on  March 9, 2008

    "The hotel staff were very helpful and friendly, always acknowledging us as we entered or left the hotel with a smile or a few words. The rooms were adequate for a value hotel but the bathroom/ showering facilities were very poor." (97331466)

    The staff were very friendly and close proximity to New Street Station

    poor shower facilities small bathroom. Lot of early morning traffic noise from buses.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Same sex couple) 

    on  May 20, 2008

    Central location

    noisy. Asked for a quiet room room over looked train station.

  • 8/10 Anonymous ( Young couple) 

    on  May 7, 2008

    "OVERLOOKED BAD POINTS DUE TO PRICE OF OUR STAY & THE LOCATION" (97120230)

    GOOD LOCATION, HELPFUL STAFF, SMOKING ROOMS...

    NEEDS UPDATING, NO COLD WATER FROM TAPS, LUKEWARM WATER FROM SHOWER

  • 9/10 David ( Solo leisure traveller) 

    from Plymouth , GB  on  January 9, 2008

    "the hotel is great and staff where great as i told them that i was deaf, and they helped without going over the top ie raisung their voices treated me as a equal." (97539470)

    neat and tidy

    lift is old and combersome

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Group of adult friends) 

    on  January 4, 2008

    location & staff

    no shower, pokey and not very clean.

    1 of 1 people found this review helpful:

  • 10/10 Nigel ( Mature couple) 

    from Stoke-on-trent, staffordshire. , GB  on  December 20, 2007

    Very friendly & helpfull staff.Very clean room & hotel.Location was ideal for shopping & resteraunts.

    Nothing

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  March 21, 2008

    nice room and close to everything

    shame they did not have a car park but ncp was not to bad it cost us 12 pound something.

  • 8/10 Anonymous ( Group of adult friends) 

    on  March 17, 2008

    "Cheap and cheerful, close to stations." (97415762)

    Central location

    Small bathroom, like student halls

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  March 16, 2008

    no complaints !

    Accommodation fine, only problem was I wanted to pay for the accommodation prior to arrival, as it was for my son and that caused problems!

  • 5/10 Jennifer ( Other) 

    from Portarlington , IE  on  March 14, 2008

    Proximity to city center and train station.

    Very basic.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  March 4, 2008

    "The only problem I had was finding the hotel initially as I didnt realise their were several exits from the station.Staff very helpful and seemed happy in their work." (97747573)

    Very convenient, near the station and shops

    Nothing, it served its purpose

  • 9/10 Anonymous ( Group of work colleagues) 

    on  March 1, 2008

    "The hotel need a bit of a face lift as furniture was dirty in the Bar with a lack of seating.Maybe changing the carpet, In general just making the place a bit pleasing on the eye." (97347787)

    Friendly staff always polite and smiling

    the feel of the accommodation

  • 8/10 Joel ( Solo leisure traveller) 

    from Rusholme, manchester , GB  on  February 14, 2008

    "UPON ARRIVAL WAS GREETED BY FRIENDLY STAFF, WHO WERE ONLY TO WILLING TO EXCHANGE MY SINGLE ROOM FOR A DOUBLE - WHICH HAD BEEN MY 'ORIGINAL' REQUEST., WITHOUT ANY FUSS OR BOTHER. THE ROOM ITSELF WAS VERY CLEAN , AND AGAIN , WAS PLESENTLY SURPRISED,ESPECIALLY AFTER READING A FEW OF THE 'REVIEWS'. ALL IN ALL, FEW IN ANY COMPLAINTS- EXCEPT THAT 'MAYBE' A WEEKEND BREAKFAST 'MIGHT' BE INCLUDED IN A WEEKEND STAY? TWO MINUTES WALK FROM THE STATION, A FEW MORE TO THE BULLRING, SO ? ALL IN ALL, DUE TO ITS STAFF- A VERY PLESENT STAY. NO PROBLEMS IN RECOMMENDING IT TO ANYONE." (97870712)

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  December 30, 2007

    you are able to get another available room when yours is not ready. Also a double room for the same price was even offered which was excellent, warm hotel. good value for money if booked over the internet

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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